Private Members Statement – Freedom of Speech
November 17, 2015

Archived: Service NSW a Hit in Bathurst and Lithgow

Minister for Finance, Services and Property Dominic Perrottet today joined Member for Bathurst Paul Toole to officially open new Service NSW centres in Bathurst and Lithgow.

Mr Perrottet said tens of thousands of locals in Bathurst and Lithgow were already enjoying the great service and wide range of transactions the new centres offer.

“Service NSW continues to be a game changer for customer service, and residents in Bathurst and Lithgow are voting with their feet with more than 35,000 visits to the centres already,” he said.

“Gone are the days of having to visit multiple locations for different government services. Service NSW centres offer more than 800 government services and transactions, all under the one roof, including motor registry services, Fair Trading, Births Deaths and Marriages, Office of Liquor Gaming and Racing, Office of State Revenue and more.”

In addition to these services, the Government recently announced that Opal card services are now available at the Bathurst centre, meaning customers can top-up, check their balance, or purchase a new adult or child Opal card in Bathurst.

Mr Toole said the new Bathurst and Lithgow service centres were proving to be a time saver for locals with both stores having an average wait time of around five minutes.

“When customers visit a service centre they are greeted by a concierge who is able to direct them to relevant services and information to help save time,” he said.

“In the past it could take customers up to 10 days to apply for a NSW Seniors Card. Now, thanks to Service NSW, the application only takes eight minutes.”

Mr Toole congratulated both the Bathurst and Lithgow teams, led by service centre managers Karen Tierney (Bathurst) and Susanne Woods (Lithgow) on the exceptional levels of customer service they are providing for the local community.

Customers can access hundreds of services and transactions 24/7 through the Service NSW website,, or by phoning the Contact Centre on 13 77 88.


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