Minister for Finance and Services, Dominic Perrottet, today announced the NSW Government was another step closer to adopting a new service delivery model for the provision of shared services, which are currently provided by ServiceFirst.
“Following a successful Registration of Interest (ROI) phase in March, we are now going back to applicants and asking them to provide detailed proposals for the delivery of back-office services,” Mr Perrottet said.
“There were over 50 parties who expressed their interest as part of the ROI phase, and after thorough assessment of the responses we are now inviting suitable applicants to submit their plans through a formal Request for Proposal (RFP) phase.
“We want to make sure that we get this process right. That is why we are giving providers five weeks to refine their plans and lodge a detailed application.”
“There is no doubt that the services we currently receive through ServiceFirst are improving, however we are open to different delivery models if it leads to better services, reduced costs and increased productivity.”
“Over the coming months, we will be fully evaluating the merits of proposals received, with a final outcome expected in late 2014.”
“Any decision will be made on the basis that an alternate model improves services and reduces operating costs to agencies.”
Mr Perrottet said the new sourcing arrangement was in line with the government’s broader ICT Strategy, which aims to seek better value for NSW taxpayers.
“Our strategy recognises the importance of engaging industry and working collaboratively with the private sector to achieve better outcomes,” he said.
“Recent reforms, made as part of our GovDC and ICT procurement initiatives, have meant that it is easier for businesses of all sizes to tender for and provide services to whole-of-government and individual agencies.”
ServiceFirst currently provide a range of services across the government sector including end-to-end transactional services, human resources, ICT, analysis, financial reporting and compliance services.