NSW Minister for Finance, Services and Property Dominic Perrottet today announced a new interactive self-service resource that provides NSW businesses with information on their workers compensation arrangements.
The Minister said WorkCover NSW developed the online tool, Employer Assist, to provide businesses with information specific to their needs, without having to navigate through large volumes of information on the agency’s website.
“Employer Assist is an interactive mobile, tablet and desktop experience that provides businesses with a user-friendly overview of workers compensation insurance at their fingertips,” Mr Perrottet said. “This helps businesses navigate the workers compensation journey, outlining what can be expected at every step and how to best to obtain assistance.
“The NSW Government remains committed to helping to make it easier to do business in NSW by providing more streamlined and accessible services.”
Content within Employer Assist addresses 90 per cent of common questions businesses have asked when calling WorkCover’s Customer Service Centre.
The tool prompts employers with a series questions to help them determine the information they require. Businesses can find out most things they need to know about workers compensation, including how to obtain a certificate of currency, what they need if they are starting a new business and what to do if a worker is injured. The tool is optimised for mobile, tablet and desktop use and multi-language support for Employer Assist is being developed.
The Employer Assist platform is one of a number of initiatives WorkCover Insurance will be implementing to improve the customer experience by simplifying and modernising its interactions with customers. A companion resource for injured workers is also currently in development.
Employer Assist can be accessed at www.workcover.nsw.gov.au/employerassist