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Archived: Hornsby Service NSW Centre Already a Hit

Minister for Finance, Services and Property Dominic Perrottet today joined Member for Hornsby Matt Kean to officially open the Hornsby Service NSW Centre at 324-330 Pacific Highway.

Mr Perrottet said the Hornsby one-stop shop was already a hit, having clocked up over 48,000 customer visits since doors opened on 17 July.

“With more than 800 NSW government transactions now available at the one location, it’s no surprise that locals are already taking advantage of the convenience and excellent service the team here at Hornsby provide,” Mr Perrottet said.

“Gone are the days of visiting multiple shop-fronts for different government services. Now driver licences, vehicle registrations, Seniors Card applications, owner builder permits, housing payments and more can be accessed right here under one roof.”

Mr Kean said locals who hadn’t yet visited the Hornsby Service NSW Centre were bound to be impressed by the service.

“When you step into the new Hornsby centre, you’ll be greeted by a friendly concierge who can point you in the right direction, you’ll find comfy seating, cold drinking water, free Wi-Fi, and staff who are genuinely happy to help,” he said.

The centre also features digital kiosks, which allow customers to complete digital transactions like registration renewal, applying for a Seniors Gold Opal card, or applying for a Recreational Fishing Fee without needing to visit a service counter.

Mr Kean said the manager of the new Hornsby one-stop shop is Matthew Bull.

“Matthew brings a wealth of customer service experience to the role and I congratulate him and the team for the amazing contribution they’ve made to the local community since opening in July”.

In addition to Service NSW’s network of one-stop shops and digital stores, customers can access transactions 24/7 at the service.nsw.gov.au website, via the Service NSW smartphone app, or by calling the phone contact centre on 13 77 88.


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