Articles

June 14, 2016

At your service (at the click of a button), (The Australian, 14 June 2016)

There is a feeling familiar to millions of NSW drivers: part dread, part resignation, part resolve. It comes around every year (or three or five), prompted […]
June 10, 2016

The Empty Chair in Government Services

Legend has it that during the early days of Amazon.com, CEO Jeff Bezos would wheel an empty chair into important meetings. In that chair, he told […]
April 27, 2016

Deconstructing Greer (Spectator, 23 April 2016)

Recently I received a letter, as NSW Finance and Property Minister, demanding that I urgently remove the ‘Germaine Greer’ plaque from the Sydney Writers Walk in […]
February 5, 2016

Online one-stop shop breaks down the barriers (The Australian, 4 February 2016)

It seems fashionable these days to knock the modern obsession with mobile gadgets, but the reality is, mobile technology is mostly about connecting with people. It’s […]

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